Delivery Information

Standard Delivery Costs

Delivery costs are product specific and are calculated in the basket section of the website.


Areas we ship to

We only offer shipping to the UK. All islands, highlands and remote area deliveries will be subject to additional charges for delivery. You will be made aware of any additional charges once we have received the order.


Delivery time

As standard, deliveries are carried out by our trusted couriers between the hours of 09:00 and 17:00 on normal working days (Monday – Friday). All deliveries are fully trackable.

Please note: This service does not include unpacking the item or transferring it onto/into your premises.

Delivery lead times will vary dependent upon the product. Further details can be found on individual product pages regarding typical delivery time frames or availability.

All delivery times estimates are based on orders being placed before 12:00 pm (midday) Monday – Friday. Any orders placed after this time will fall into the next working day. All delivery times stated are subject to stock availability.

Our 3-day delivery service starts from when the goods are in stock and ready to leave our warehouse.

If you require an item, for example, to be transported to a non-ground floor location, once again please contact the Adventys UK sales office, and where possible, we will provide you with a cost for this service.

It is important to note that delivery times may be affected by factors beyond our control.

IMPORTANT: It is the Customer’s responsibility to ensure all items will fit onto their premises. Any charges caused by an aborted delivery will be passed onto the customer.


When ordering a large item

Delivery as standard for all orders is to the kerb side at a ground floor level. Larger items may be delivered on a pallet or in a crate and will need to be moved on to your site/premises by yourself.

All dimensions shown for the products on this website are for the unit itself and do not include any packaging, unless otherwise stated.


Delivery restrictions on large items

Prior to dispatch, we must be made aware of any restrictions that may affect the delivery in any way, such as weight limits, access limitations or pedestrianised zones.

This also includes any physical obstacles such as sharp bends, narrow roads, low bridges or weight restricted bridges. This allows for any alternative delivery options to be arranged and ensure that you (the Customer) receive items on time. Failure to do so may cause the delivery to be aborted and additional charges may be incurred.


Refusal of goods

Any damages or discrepancies must be reported within 24 hours of delivery receipt. Any goods not checked and signed for may not be able to be claimed for, should any issues arise due to damage.


Incorrect delivery information

Orders dispatched to an incorrectly supplied address will incur a re-delivery charge.