Thank you for your purchase. We hope you are happy with your Adventys product. If for any reason you are not completely satisfied, you may return it to us for a full refund [or exchange]. Please see terms below.
Returns criteria
Adventys UK (A Certa Group Service Limited Company) will review a request to return any equipment once the following criteria has been adhered to:
- You must inform us within 14 days of the delivery date.
- All returned items must be in a new and unused condition, with all original packaging.
- Bespoke products cannot be returned or exchanged.
- You must follow the return process, see below.
RETURN PROCESS
To return an item:
- Please email customer service at [email protected] (Please include your name and order number).
- If all the criteria is met you will be issued a Return Merchandise Authorisation (RMA) number and an address of where to send the unit to. Any restocking fees will be advised at this stage.
- After receiving a RMA number, place the item securely in its original packaging and ship the unit to us.
Please note, the customer is responsible for the return of goods.
If you decide to send the machine by courier, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable / Insured method to mail your return. You will be liable for any damage during transit.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return [or exchange]. Please allow at least 7 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
Bespoke products cannot be returned or exchanged.
CANCELLATIONS
Goods ordered incorrectly through customer error can be only returned, if agreed in advance with the customer service department. A re-stocking charge will apply.
DEFECTIVE OR DAMAGED PRODUCTS
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange. See warranty information for more info.
QUESTIONS
If you have any questions concerning our returns policy, please contact us at:
T: 01442 777055
E: [email protected]